Forum Update: Supporting Community-Led Discussion
The forum was created as a space for shared learning and peer support, and as the community grows, we want to lean more fully into that purpose.
Going forward, PAAB will be taking a more listening-first role in forum discussions. Rather than responding immediately to every question, we’ll be encouraging members to engage with one another, share experiences, and help build collective understanding. PAAB will continue to monitor conversations and will step in to:
- Correct any misunderstandings
- Provide guidance when questions remain unanswered after a few days
- Support discussions where official clarification is needed
Our goal is to foster a collaborative, trusted community where knowledge is shared and strengthened by everyone’s contributions.
Thank you for being part of the conversation.
Rep triggered email function disabled
-
Our client recently launched a Rep triggered email (RTE) in which a drop-down menu for the introduction allowed the rep to "insert a date". This was meant as a confirmation of an appointment booked with a physician or as a thank you for a meeting that occurred. The function of "insert a date" will be disabled by the Email deployment platform.
Could the copy of the RTE be updated to reflect the disabled function (thank you for our recent meeting / looking forward to our upcoming meeting), without re-submitting the file for PAAB review? -
Our client recently launched a Rep triggered email (RTE) in which a drop-down menu for the introduction allowed the rep to "insert a date". This was meant as a confirmation of an appointment booked with a physician or as a thank you for a meeting that occurred. The function of "insert a date" will be disabled by the Email deployment platform.
Could the copy of the RTE be updated to reflect the disabled function (thank you for our recent meeting / looking forward to our upcoming meeting), without re-submitting the file for PAAB review?Hi @nhem
Change to copy post approval generally requires a new file and new fee. In the scenario described above, it sounds as though one option from the drop-down menu will be removed/de-activated. PAAB does not require that all options within the drop-down options list, remain active. If that is the intent of the revision and question, it would not require resubmission. However, addition of new content (e.g. replacing or adding options) that requires assessment post-approval requires a new file and new fee. If we have not fully captured the request, please reach out to admin to set up a call with the reviewer. It may be easier to assess the actions when looking at the file in question.
