Customer Experience Index and Tagging System Resources
The following post is intended to be a repository of current and future resources for the CEI and Tagging Systems. In addition to the CEI and Tag Reports page on the PAAB website, you can always check here to see a quick list and descriptions of tools related to the CEI survey or tagging system.
For more information about the Customer Experience Index Survey, please review the following resources:
Resources Description Customer Experience Index Page on PAAB.ca Background information on the development of the CEI, why it was implemented and how you can expect your feedback to impact the performance of PAAB. You will also find a short FAQ section. CEI Reports (all) Coming Soon! Report capturing the trends from the CEI on a quarterly basis
For more information about the Tagging System, please review the following resources:
Resources Description How to Tag a PAAB Letter or Phone Call Access to slides which provide background on the tagging system and videos to assist on getting started with your first tag. Guidance on the eFiles Platform Ticketing and Tagging Functionality Information and guidance on when and how to submit a tag through the eFiles system. Tag Reports (2022 onward) PAAB Tag Report 2022 The Tag Report is updated quarterly to present the number of tags, categories, tag labels used and actions taken to address issues raised. PAAB Tag Report 2023 - Coming Soon!
As they become available, reporting on the CEI Survey Results and Tag Reporting can also be found in the CEI and Tag Reports folder within the Resources section on PAAB.ca. Past tag reports can also be found there.