657 - I'm working on building an app for a pharma client. It's a companion for a drug they market. But I'm concerned that the review section in the App Store will put us at risk of being non-compliant. Do you have any suggestions to help?
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As the concern is that consumer generated content may contravene the regulations, one option is to deactivate the review section (this may be possible depending on the particular App store in question). Alternatively, you could monitor the reviews and have them corrected or removed if they contravene the regulations. More information on monitoring can be found in the guidance document https://www.paab.ca/resources/Online_Activities.pdf
