Forum Update: Supporting Community-Led Discussion
The forum was created as a space for shared learning and peer support, and as the community grows, we want to lean more fully into that purpose.
Going forward, PAAB will be taking a more listening-first role in forum discussions. Rather than responding immediately to every question, we’ll be encouraging members to engage with one another, share experiences, and help build collective understanding. PAAB will continue to monitor conversations and will step in to:
- Correct any misunderstandings
- Provide guidance when questions remain unanswered after a few days
- Support discussions where official clarification is needed
Our goal is to foster a collaborative, trusted community where knowledge is shared and strengthened by everyone’s contributions.
Thank you for being part of the conversation.
Chatbot on HCP Branded Website
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Hi there,
I would like to submit a chatbot for PAAB review (that will live on an HCP branded website), and I am wondering what I need to submit/what the PAAB guidance is around chatbots.
Users will input questions freely, and the chatbot will respond with the most appropriate predefined answers.
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Hi there,
I would like to submit a chatbot for PAAB review (that will live on an HCP branded website), and I am wondering what I need to submit/what the PAAB guidance is around chatbots.
Users will input questions freely, and the chatbot will respond with the most appropriate predefined answers.
Good morning @mhouzer
Yes, this falls within the PAAB Code’s scope for pre-clearance. The submission should include the functionality (e.g. prompted questions, user-generated, pre-populated). If user generated, how will they be linked to an answer (% match, list of terms, etc.), access, linkages, audience, content (utterances and responses), layout, and safety information. This may not be an exhaustive list and the reviewer may have additional questions. If you require additional information, please reach out to info@paab.ca and we’ll help in the context of your specific case.
