Chatbot on HCP Branded Website
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Hi there,
I would like to submit a chatbot for PAAB review (that will live on an HCP branded website), and I am wondering what I need to submit/what the PAAB guidance is around chatbots.
Users will input questions freely, and the chatbot will respond with the most appropriate predefined answers.
-
Hi there,
I would like to submit a chatbot for PAAB review (that will live on an HCP branded website), and I am wondering what I need to submit/what the PAAB guidance is around chatbots.
Users will input questions freely, and the chatbot will respond with the most appropriate predefined answers.
Good morning @mhouzer
Yes, this falls within the PAAB Code’s scope for pre-clearance. The submission should include the functionality (e.g. prompted questions, user-generated, pre-populated). If user generated, how will they be linked to an answer (% match, list of terms, etc.), access, linkages, audience, content (utterances and responses), layout, and safety information. This may not be an exhaustive list and the reviewer may have additional questions. If you require additional information, please reach out to info@paab.ca and we’ll help in the context of your specific case.
