Forum Update: Supporting Community-Led Discussion
The forum was created as a space for shared learning and peer support, and as the community grows, we want to lean more fully into that purpose.
Going forward, PAAB will be taking a more listening-first role in forum discussions. Rather than responding immediately to every question, we’ll be encouraging members to engage with one another, share experiences, and help build collective understanding. PAAB will continue to monitor conversations and will step in to:
- Correct any misunderstandings
- Provide guidance when questions remain unanswered after a few days
- Support discussions where official clarification is needed
Our goal is to foster a collaborative, trusted community where knowledge is shared and strengthened by everyone’s contributions.
Thank you for being part of the conversation.
Customer Experience Index is COMING BACK
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Hello PAAB Clients,
Your experience with PAAB matters, and we would like your feedback.
Launching soon, you will have the chance to voice your opinions after the completion of every eFile with our new Customer Experience Index (CEI)! The survey has been designed in consultation with an industry committee of your peers to help get to the heart of what really matters to you. Don’t worry, your feedback is completely confidential.
Keep your eyes on your inbox for more information about the launch date, disclosure of metrics and how to optimize your feedback.
In the mean time, if you have any questions, please post them below.
Thank you.
PAAB Team
