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Forum Update: Supporting Community-Led Discussion

The forum was created as a space for shared learning and peer support, and as the community grows, we want to lean more fully into that purpose.

Going forward, PAAB will be taking a more listening-first role in forum discussions. Rather than responding immediately to every question, we’ll be encouraging members to engage with one another, share experiences, and help build collective understanding. PAAB will continue to monitor conversations and will step in to:

  • Correct any misunderstandings
  • Provide guidance when questions remain unanswered after a few days
  • Support discussions where official clarification is needed

Our goal is to foster a collaborative, trusted community where knowledge is shared and strengthened by everyone’s contributions.

Thank you for being part of the conversation.

  • This topic is deleted!

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  • Submission of materials for informal market research

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    Jennifer CarrollJ
    Hello @username Let’s begin by setting a common understanding of what is market research (and what isn’t market research). Market research has the sole purpose of pointing out and defining marketing opportunities and issues; generating, refining, and evaluating marketing programs; monitoring marketing performance; identifying patient and prescriber needs and improving understanding of the marketing process. The planning, implementation, evaluation, and utilization of market research should reflect that sole purpose. The activity is not considered market research if the purpose includes promotion of a health product (or the features/properties of that product). The content, its context and tone should reflect these facts as should the type and number of participants (and the nature of the agreement/contract where applicable). We invite you to refer to the “General Principles” section of the Distinction Document to determine whether the activity is potentially subject to advertising regulations (and consequently subject to PAAB preclearance if targeting HCPs). The IMC Code of Ethical Practices is an additional resource for standards/factors pertaining broadly to market research and for some specific examples of market research. True market research is generally not considered subject to advertising regulations. And consequently, the PAAB Code standards and preclearance are not applicable. However, please note that some activities that are believed to be market research are actually promotional in nature. If there is any doubt, you are welcome to use the PAAB advisory opinion service to confirm whether any particular activity is indeed exempt from advertising regulations (see our fee schedule for more information). Please note that communication of market research findings in advertising is subject to preclearance.
  • PSP websites where patients could be on multiple drugs

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    Jennifer CarrollJ
    Hello @reed-wigs Theoretically it is possible, however there are several considerations. For example, if the PSP is therapeutic area specific, it would create a link to the other brand for which patients only on one product are not on and would not be acceptable. If the PSP is not therapeutic area specific, it would require verification that the patient was on both products and within the PSP, the content would need to have been reviewed and approved in the context of both products. If it was therapeutic area specific, the content would still require review in the context of both brands. If the products are in different therapeutic areas and the content is different based on the product, there would need to be clear delineation between therapeutic content. These are just some considerations. We would suggest that you submit for an opinion so that we may assess and provide direction in the context of the specific program and application.
  • International Conference Booth

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    Jennifer CarrollJ
    @gmc In PAAB’s view, Canadian medical/regulatory review of international conference materials is an appropriate mechanism for determining whether the sort of disclosure statement outlined in the fourth bullet of the Distinction document’s section on international conferences is required to be affixed to the ad. However, tailoring the ad for Canadian HCPs (beyond simply affixing the aforementioned sticker) would likely render it subject to all applicable Canadian Federal advertising regulations, regardless of whether the revisions are implemented by the parent company or the Canadian subsidiary. Given that the ad was generated from a non-Canadian label, its deviations from the Canadian regulations likely go beyond the product’s local naming/branding conventions and risk disclosures. The course proposed in the question would therefore appear to render ad subject to Canadian advertising regulations while falling short of achieving full adherence with those regulations. The resulting ad would likely also deviate from the regulations that are applicable in the jurisdiction from which it originates. In our opinion, based on the limited information provided, it would be best to EITHER: • Make no modifications to the ad itself, and instead affix a sticker conveying that the product is not authorized for sale in Canada or that the product is authorized under a different name for different indications in Canada (if applicable). Canadian HCPs should be invited to refer to the Canadian monograph. • Revise the ad so as to fully bring it into adherence with all applicable Canadian regulations (and confirm this through the PAAB preclearance mechanism).
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    K
    Thank you for the information!
  • Subject Line: Packaging QR Code - Patient Branded Website

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    Jennifer CarrollJ
    Hello @au3010 Controlled distribution of an access code (e.g., the QR code) through the package labelling would allow the sponsor to take the patient behind the gate to a PAAB approved patient site. As a reminder, package labeling should be reviewed by Health Canada.
  • Unbranded and Branded Materials (not same product)

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    Jennifer CarrollJ
    Hi @chagali-toney-0 Co-promotion of a brand and a separate disease state would be difficult to do in a single email as the nature of the communication inherently links the two features regardless of the look or disclosures. We would recommend two separate communications. Remember that when you link branded and unbranded, everything becomes branded. Q&A 356 provides greater detail around proximity.
  • Unbranded HCP APS

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    Jennifer CarrollJ
    Hello @colin This sounds like it might be possible in an APS that is both product and disease agnostic but it is difficult to say with confidence without knowing the emerging technology, it’s approved applications, the discussions within the piece and their implications to current or future therapeutic areas etc. If the specific example cannot be provided in a public forum, an opinion may be a better option.
  • Solicit product samples

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    Jennifer CarrollJ
    Hello @donna We suggest checking with the respective trade associations for acceptability of sample activities. For advertising, unsolicited communications sent to HCPs to promote availability of samples that go beyond a simple “request form” could be considered advertising and subject to the PAAB code. Please see PAAB Q&A 47, 58, 494 ,and Sampling Announcements
  • Video-in-print and ISI req'ments

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    T
    @jennifer-carroll Thank you for the clarification.
  • Privacy Policy & Terms of Use

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    Jennifer CarrollJ
    @gmc Yes, unbranded patient and HCP websites can link to corporate PP and TOU pages post gate.
  • Retention data more than one brand

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    J
    @jennifer-carroll Thank you so much Jennifer
  • Deep link to patient website in an HCP email?

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    Jennifer CarrollJ
    Hi @keoca Yes. Messaging should be clear that you are directing them to the website to see content intended for patients.
  • Signatory on data file letter

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    Jennifer CarrollJ
    Hello @joao-borges In general, the letter should be signed by someone from medical or regulatory within the sponsor’s company. There may be situations where a different signature is required. This would be addressed during the review process.
  • Product Monograph situation

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    Yin ManY
    Hi @lags Thank you for your question. There are many factors that will affect the direction and use of both product logos in APS. This forum is not intended to address the specific and complex scenario that has been described. We suggest a consult meeting be arranged with PAAB to fully disclose the nature of the promotion and the content in the respective product monographs. We are unable to provide guidance without further information. Consult meetings may be arranged through our administrative team at review@paab.ca
  • Packaging

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    Jennifer CarrollJ
    Hey @tmcm The inclusion of the indication would prompt, at minimum, lowest level fair balance and would not be considered exempt. If exemption is the goal, we suggest submitting for an exemption opinion (see Exemption Request Policy and Procedure). This will allow the reviewer to assess the content and determine if the piece is exempt, or advise on changes to make the piece exempt. The exemption criteria require that there is no therapeutic mention or promotional marketing message about the product. It’s possible to still have promotional marketing messages even if they are not therapeutic messages (i.e. labeled blisters to help track dosage).
  • Does Part 3's 'indication' require safety information?

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    Jennifer CarrollJ
    Hello @kshulist When the piece speaks to what the drug is for (beyond what is consistent with the Part I indication), how it works, and/or its various features, the piece should contain safety information. The principle is that patient pieces should be balanced and complete. They should not be about overly selective presentations from part III of the PM.
  • Medical Information

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    Jennifer CarrollJ
    Hey @justineeve Please see code section 1.5E.
  • PAAB opinion pre-NOC (separate from pre-NOC review)

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    @jennifer-carroll Thank you very much!
  • Time-bound wording

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    Jennifer CarrollJ
    Happy Monday @tmcm Anything that implies that something is “new” would be bound to the one year time frame. As "news" can be defined as “a report of recent events”, this copy does tend to imply that the announcement is in regards to something new.
The responses, guidance, and advisories provided by the Pharmaceutical Advertising Advisory Board (PAAB), including but not limited to those available through the PAAB Forum, the PAAB website, and any PAAB correspondences, are specifically intended to assist individuals navigating the PAAB preclearance system. Repurposing or reproducing this content without written consent from the PAAB Commissioner is strictly prohibited. This prohibition includes, but is not limited to, use in machine learning or AI models.